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UHMBT staff receive award winning bereavement training

The Learning and Development team at University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT)512672bdf1729c3a3f0106ae476a0a64 recently received the ‘Supporting Learners Project Award’ at the Learning Matters Health and Care Awards, as part of Health Education England North West, for supporting the way Porters interact with bereaved relatives.

In March 2016 the Learning and Development team and Bereavement Specialist nurses looked at what support and training was being delivered by UHMBT to support porters who are coming into contact with recently bereaved relatives.

A porter is someone who supports patients in hospital by helping them move between different wards. Porters are responsible for taking patients to and from appointments. This role is varied and porters help ensure that hospitals run smoothly.

Ruth Bradburn, Patient Services Manager at UHMBT said; “Some porters were nervous about collecting the deceased. Their fear of not knowing what to say and lack of understanding of what would be helpful in these sensitive circumstances often made the staff wary of interacting with the recently bereaved, which in turn could make a bereaved family feel less supported and even more isolated.

“From the project we wanted porters to feel supported, knowledgeable and confident in their role, and as a result bereaved families would benefit from their understanding and increased sensitivity.”

With this in mind, UHMBT porters received targeted learning sessions around patterns of grief, and information about what support is available for the bereaved families and for themselves within UHMBT. All porters were given the chance to share their experiences and recognise the important role they play in the Trust.

The training was delivered by both a Bereavement Specialist Nurse and the Learning and Development Facilitator with experience of working in a hospice. This meant that any factual and practical issues could be addressed by the nurse while the facilitation, organisation and evaluation of the sessions could be planned by the facilitator. Due to the nature of the sensitive issues involved an integral part of the session was to develop and maintain a safe and supportive environment where staff were able to talk openly about often distressing and emotional issues.

The training has now been expanded and delivered to other staff groups in the Trust, such as Estates, Ward Clarks, Medical Secretaries and Switchboard staff. This learning recognises that non-clinical staff also have an integral role in supporting patients and relatives

Helen O’Neil Learning & Development Facilitator at UHMBT said; “Although our main aim was to increase confidence and knowledge amongst the porters when dealing with the bereaved, we also changed practice on the wards. It refocussed attention on what was actually taking place through assumptions and lack of knowledge and shone a light on how to improve delivery with often very minor adjustments.

“As a result of the training the recently bereaved now receive a more sensitive, empathetic service from non-clinical staff as they have a greater understanding of how to treat the delicate situation.”

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5 comments on “UHMBT staff receive award winning bereavement training
  1. Lynda Merrill says:

    Your staff in the elective orthopaedic unit at FGH were faced with a very difficult suituation when my partner died suddenly & unexpectedly at our home while I was in surgery. The news had to be broken to me over the phone by my son as none of my children live in the area. The staff were wonderful, especially my dedicated nurse, who stayed on after her shift to support me after this devastating news. All through my stay in the hospital the staff were caring & supportive & their care & sensitivity helped me to cope.

    • Ailsa Martin says:

      Hi Lynda, thanks so much for sharing your experience with us. We’re pleased to hear that our staff not only helped in your recovery following surgery but also provided support during such a difficult time. I have passed your kind words onto the teams involved, who I know will really appreciate them. Thank you again Lynda, and all the best in your recovery.

  2. Jean king says:

    I was glad to read Lynda’s remarks. In 2011 my husband died in RLI ,Whilst I was recovering from a major operation within the same hospital. My experience was very traumatic and the support very poor. It will stay with me forever. However it is good to see training is being given , I hope to all staff, as my experience was so sad ,poor and shocking. But there will always be persons who have a deeply caring disposition who care automatically and respond accordingly, whatever their staffing position is. The loss of a beloved person is a terrible occurrence, and just needs a hand to hold. I still believe the care of the sick is a vocation, and should be the first desire of the candidate who desires to work in our hospitals in whatever roll. May it always be so.

    • Jean king says:

      I am having difficulty sending reply through e mail to your site

    • Ailsa Martin says:

      Hi Jean, we’re so sorry to hear that you did not have a good experience at Royal Lancaster Infirmary. This training will give staff members the knowledge and confidence to ensure that all bereaved families feel supported and cared for. If you would like to discuss your experience further and give us some more details about how we could improve, please do not hesitate to contact the Patient Relations team on 01539 716621. Thanks again Jean, all the best.

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