Staff experience at University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT) continues to improve year on year, according to the results of the 2017 annual NHS National Staff Survey, which is published today (6 March 2018).
Feedback from staff showed big improvements in a number of areas, when compared to the previous year’s results, including:
- Staff feeling that the Trust takes positive action on health and wellbeing
- Staff recommending the Trust as a place to work or receive treatment
- Staff believe the quality of appraisals has improved
The Trust scored above average in 18 areas this year – compared to 14 areas last year. This includes being in the top 20% of all Acute Trusts in England in six areas, including:
- Staff feeling confident in the fairness and effectiveness of procedures for reporting unsafe clinical practice
- Staff feeling satisfied in the opportunities for flexible working
- Staff reporting incidents of violence, bullying and harassment or abuse
David Wilkinson, Director of Workforce and Organisational Development, UHMBT, said: “We are really pleased that we have seen further improvements in the Staff Survey results again this year. There are lots of positive results in the survey, such as the increase in staff feeling that the Trust is taking positive action on health and wellbeing, and that fact that overall, staff don’t feel pressured to come into work when they are sick.
“We recognise that our job isn’t just about supporting patients to care for patients; it’s about us giving our staff the knowledge, support and tools to look after themselves. It’s been two years since we launched our Flourish at Work programme to support our staff to improve their health and wellbeing, and we are determined to continue to build on all of this good work and have lots of new activities planned for this year to encourage our staff to be as healthy and happy as they can be.”
The survey also highlighted areas where the Trust needed to make further improvements, including:
- Staff feeling able to contribute towards improvements at work
- Communication between senior management and staff
- Effectiveness of team working
- The quality of non-mandatory training, learning or development
- The level of staff reporting having experienced harassment, bullying or abuse from other staff
David continued: “There is still a lot of work to do and this survey reflects areas where we need to improve further. We absolutely agree that there is more we can do and we already have a number of initiatives to support those areas of the staff experience which require the most urgent attention, including collaborative working with our Trade Union partners to address bullying and harassment by creating positive working environments and ways of working, but taking robust action where behaviours are sub-optimal at team or individual level.
“We had the highest ever number of responses to the survey this year, with 2,181 employees taking time to give feedback. I would like to thank each and every one of them for taking the time to respond. It is one of a number of important methods we use to gauge what it is like to work in our hospitals – what we are doing right and where we need to do some more work. The opinions of those working in our hospitals are vital and really do make a difference so thank you.”
The Trust is running a comprehensive feedback programme at ward, team, divisional, professional and site level to share the results and gather staff ideas and views on how best to both prioritise, and then respond to the survey findings. The feedback programme is scheduled to run through March and conversations with staff will be collated into an overarching action plan in April. This will then provide a structured approach for the organisation to initiate any changes or actions so that we can deliver improvements for staff in the coming months.
The NHS National Survey is carried out in every NHS Trust in the country and collects the views of a number of randomly selected staff about working in their NHS organisation. Data is used to improve local working conditions for staff, and ultimately to improve patient care. All responses are completely confidential to encourage staff to be completely open and honest in their answers.
The full UHMBT report can be viewed on the NHS Staff Survey website at: http://www.nhsstaffsurveys.com/Page/1056/Home/NHS-Staff-Survey-2017/