Healthwatch Lancashire has been shortlisted in the Research Innovation category at the 2015 North West Coast Research and Innovation Awards.
The shortlisted project, ‘Patient Journeys at Royal Lancaster Infirmary’, resulted in a significant number of changes being made throughout the hospital after Healthwatch Lancashire were invited, by University Hospitals of Morecambe Bay NHS Foundation Trust, to follow a group of patients and listen to their experiences during a full week on Ward 39.
Feedback received by Healthwatch Lancashire was shared with the Trust to help them to understand where patients felt the service was performing well and to identify where improvements could be made.
The North West Coast Research and Innovation Awards is a collaborative celebration event between the North West Coast Academic Health Science Network, Clinical Research Network: North West Coast and NIHR Collaboration for Leadership in Applied Health Research and Care North West Coast.
The winner of the award will be announced on 30 November at Chester Racecourse, hosted by NHS writer, broadcaster, and speaker Roy Lilley. At the event’s core is the desire to demonstrate how clinical research and innovation efforts have had an impact on patient care across the North West Coast and to showcase ideas.
Healthwatch Lancashire Chief Executive, Gill Brown, commented: “I am really pleased that our work has been recognised in the Research and Innovation Awards and most importantly that it was able to lead to improvements for patients.”
“University Hospitals of Morecambe Bay NHS Foundation Trust were extremely pro-active with not only listening to our findings, but by acting to improve the quality of care as a result.”
Following the project Sue Smith, Executive Chief Nurse at University Hospitals of Morecambe Bay NHS Foundation Trust, said: “We would like to thank Healthwatch Lancashire for this valuable piece of work which goes towards the continuing improvement in the quality of care we offer to our patients.
“Listening to the views of patients and carers is vital – and I’m pleased we are able to use a collaborative approach to making improvements in the care we provide.”
To read the ‘Patient Journeys at Royal Lancaster Infirmary’ report, which includes the response from University Hospitals of Morecambe Bay NHS Foundation Trust, visit the Healthwatch Lancashire website www.healthwatchlancashire.co.uk