The Trust scooped the ‘Excellence in HR through Technology’ award at this year’s Personnel Today Awards for the Ask Sami workforce advisory service which has answered more than 10,000 staff queries since it began.
The ceremony was held on Tuesday 19 November in London, where judges described Ask Sami as “first-class” – not just in their implementation of technology but in the service transformation as a whole.
Ask Sami was launched at University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT) in 2016 offering support and advice to all members of staff in response to the challenges facing those who needed quick solutions to their day-to-day workforce queries.
The centralised service uses bespoke call-logging and case management software developed by Thomas Plant, Service Desk Team Leader. Ask Sami also utilises a Workforce Intelligence dashboard which displays live service data and case analytics that was created by Phil Davies and Thomas Timson from the Trust’s BI Development Team. It uses the Qlik platform which the Trust shares with the local Integrated Care Partnership.
All colleagues can access the Ask Sami team via ‘phone, email or Twitter. Straight-forward queries are resolved right away by a team of Workforce Assistants and more complex matters are escalated to Workforce Advisors.
In a recent survey earlier this year, managers praised the service and said that the quick response saves then up to an hour of admin time per week, helping them and their teams focus on patient care and employee wellbeing.
Christopher Brisley, Acting Workforce Business Partner, UHMBT, said: “We are delighted to accept this award on behalf of the Trust. It reflects not only the hard work of the Ask Sami team but the great relationship we have with our I3 colleagues who worked with us to underpin our service. This has really transformed the way we handle staff queries.”
Andy Wicks, Chief Information Officer, UHMBT, said: “This award is a reflection of how technology is helping our staff and transforming the way we work at UHMBT. I have to commend Tom, Phil and Thomas who worked tirelessly to design and support these systems.”
David Wilkinson, Director of People and Organisational Development, added: “Well done to both the Ask Sami and I3 teams who have brought this award home to UHMBT. How Ask Sami uses technology to deliver a great service is testament to the collaboration between the two teams and the synergy between people and technology in helping deliver a great place to work for our colleagues.”
Last year the Trust triumphed in the Employee Engagement category and was hailed overall winner of the ceremony.
You can find out more about the Personnel Today awards at https://personneltodayawards.com/ptawards19/en/page/winners-2019