David Wilkinson

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Trust wins award for its workforce advisory service

The Trust scooped the ‘Excellence in HR through Technology’ award at this year’s Personnel Today Awards for the Ask Sami workforce advisory service which has answered more than 10,000 staff queries since it began 

The ceremony was held on Tuesday 19 November in London, where judges described Ask Sami as “first-class” – not just in their implementation of technology but in the service transformation as a whole. 

Ask Sami was launched at University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT) in 2016 offering support and advice to all members of staff in response to the challenges facing those who needed quick solutions to their day-to-day workforce queries. 

The centralised service uses bespoke call-logging and case management software developed by Thomas Plant, Service Desk Team Leader. Ask Sami also utilises a Workforce Intelligence dashboard which displays live service data and case analytics that was created by Phil Davies and Thomas Timson from the Trust’s BI Development Team. It uses the Qlik platform which the Trust shares with the local Integrated Care Partnership. 

Thomas Timson and Thomas Plant

All colleagues can access the Ask Sami team via ‘phone, email or Twitter. Straight-forward queries are resolved right away by a team of Workforce Assistants and more complex matters are escalated to Workforce Advisors. 

 In a recent survey earlier this year, managers praised the service and said that the quick response saves then up to an hour of admin time per week, helping them and their teams focus on patient care and employee wellbeing. 

Christopher Brisley, Acting Workforce Business Partner, UHMBT, said: “We are delighted to accept this award on behalf of the Trust. It reflects not only the hard work of the Ask Sami team but the great relationship we have with our I3 colleagues who worked with us to underpin our service.  This has really transformed the way we handle staff queries.” 

Andy Wicks, Chief Information Officer, UHMBT, said: “This award is a reflection of how technology is helping our staff and transforming the way we work at UHMBT. I have to commend Tom, Phil and Thomas who worked tirelessly to design and support these systems.”

David Wilkinson, Director of People and Organisational Development, added: “Well done to both the Ask Sami and I3 teams who have brought this award home to UHMBT. How Ask Sami uses technology to deliver a great service is testament to the collaboration between the two teams and the synergy between people and technology in helping deliver a great place to work for our colleagues.” 

Last year the Trust triumphed in the Employee Engagement category and was hailed overall winner of the ceremony 

You can find out more about the Personnel Today awards at https://personneltodayawards.com/ptawards19/en/page/winners-2019 

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3 responses to “Nurse Janet retires after 50 years service at the Trust”

  1. Janet Knott says:

    I would like to wish Janet a long and happy retirement. She was so kind and helpful when I had my chemotherapy and always made the process so much less traumatic and stressful than it might have been. Even though it was 10 years ago, I remember her with fondness.

  2. Michael D’Eye says:

    What a fantastic nurse. She will be missed by patients and co-workers.
    Happy retirement Janet and thank you for making us smile during difficult times.

  3. I was wondering whether Mrs Janet Rigg remembers me from Lancaster’s Beaumont Hospitals ENT Ward between the years 1969(5) and 1981(17). I had many operations for Glue Ear/ Chronic Suppurative Otitis media. I do remember the Senior SEN called Mrs Kelly who I met years later and whose first words were Hello Roger.

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