PIFU

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More than 1,500 patients handed greater control over their care

The ‘Patient Initiated Follow-Up Service’ (PIFU) was introduced as a pilot by the Trust in February 2017 in rheumatology and 1,534 patients under different specialities have transferred onto this new system since the launch.

Marwan Bukari and Suzanne Lofthouse hold a Patient Information Leaflet for the service.

Rather than waiting for an appointment for weeks or months as was the norm, rheumatology and respiratory patients can now expect to speak to a clinician within three days after calling the service. This has been a real benefit to patients reducing anxiety and unnecessary visits to hospital.

The service is specifically designed for patients with stable long-term conditions to allow them to directly access clinical teams as and when they have a flare-up of their condition.

The new way of working has also had real benefits for staff and has released clinical teams to see new and more complex patients in a timely manner.

The service is being rolled out in gynaecology and paediatrics.

Dr David Walker, Medical Director, UHMBT, said: “Research has shown that having a regular outpatient follow-up does not necessarily help prevent patients’ conditions returning or identify new problems. In fact, many people find the follow up visits to the hospital cause a lot of unnecessary anxiety.”

Cliff Elley, GP Executive Lead, Morecambe Bay Clinical Commissioning Group, said: “PIFU puts patients in control of their own health care with an appropriate support structure to access specialist review as and when required according to the PIFU clinical criteria.”

Patients can gain access to the new service if they need additional support to manage their condition from 8am-8pm Monday to Friday and they will be contacted with appropriate advice.

To ensure that patients find the service beneficial, feedback will be gathered regularly.

Patient feedback so far has included: “I think this is a great idea. It should free up time with the consultants, so that people who really need to see them can do so quicker.”

The new service has been developed as part of the Better Care Together strategy. Better Care Together is the clinically led strategy for ensuring health and care services across Morecambe Bay can remain safe, are of a consistently high standard, and can be financially sustained not just for the next five years, but well into the future.

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More than 900 patients handed more control over their care

The ‘Patient Initiated Follow-Up Service’ (PIFU) was introduced as a pilot by the Trust in February 2017 in rheumatology and more than 900 patients under different specialities have transferred onto this new system since the launch. The aim of the

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One response to “More than 900 patients handed more control over their care”

  1. Claire Wilson says:

    I attend the rheumatology clinic in Ulverston and find the team are very friendly and helpful.

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Patients handed more control over their care as new respiratory service to be rolled out

A service aimed at putting control back into the hands of patients is to be rolled out for respiratory patients at University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT) on Monday 18 September. The ‘Patient Initiated Follow-Up Service’ was

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One response to “Patients handed more control over their care as new respiratory service to be rolled out”

  1. Martin Jones says:

    New initiative on Respiratory Service very welcome.

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Patient Initiated Follow-Up service to be rolled out across more specialities

A service aimed at putting control back into the hands of patients is to be rolled out to five more specialities across University Hospitals of Morecambe Bay NHS Foundation Trust (UHMBT). The Patient Initiated Follow-Up Service was introduced as a

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4 responses to “Patient Initiated Follow-Up service to be rolled out across more specialities”

  1. Ailsa Martin says:

    Hi Sue, sorry for the late reply. The patient initiated follow up service is part of the Better Care Together strategy. You can find their contact details here: http://www.bettercaretogether.co.uk/page.aspx?ID=7

    Hope this helps!

  2. Richard Thorn says:

    Hi,

    I have just been reading your recent article on patient initiated follow up and I am keen to find out more about exactly how the scheme works as it is something we have discussed loosely with our provider here but never really made any headway with. I am particularly keen to know exactly how it differs from basic open follow up appointments – our Trust offers these for a 6 month period for some patients, often post surgical and having spoken to a few other places doing ‘Patient Initiated Follow Up’ they seem to be doing just that but branded differently, whereas my take was that proper PIFU would include a much stronger patient education element and provision of support materials and often be used for long term conditions.

    I have tried using the link about to the Better Care Together site, but the contact us email address just comes back as undeliverable.

    Thanks

    Richard

  3. David Arlitt says:

    I love the fact that gastroenterology is on the list of new specialties. We’re thinking more and more about what types of medicine are conducive to this type of program, and gastroenterology is something we keep coming back to at our practice.

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